Tourism & Hospitality Training Package

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Four online courses for tourism staff to improve service, communication, and cultural awareness. Self-paced, practical, grant-eligible and ideal for hospitality and travel professionals.

Tourism & Hospitality Training Package – Build Service Excellence and Cultural Awareness

This powerful online training bundle will improve your team's communication and service skills.
Designed for frontline professionals in customer service, hospitality, and retail, this package includes four self-paced, interactive courses to boost communication, cultural awareness, and professionalism – in person, in writing, and under pressure.

Whether you're handling complaints, writing emails, or creating unforgettable customer experiences, these courses will give your team the mindset, tools, and confidence to succeed.

The course package includes:
• Handling Difficult Customers – Stay calm and respond professionally under pressure
• 8 Keys to Effective Email Communication – Write with clarity, confidence, and tone
• Cultural Awareness – Understand diverse customers and avoid misunderstandings
• Designing a WOW Customer Experience – Go beyond good service and create loyalty

What’s in it for you?

✔ Build confident communication – in person, on the phone, and by email

✔ Strengthen your cultural awareness and service mindset

✔ Gain practical tools to handle complaints and difficult situations

✔ Create more satisfied customers – and reduce stress at work

Who is this course for?

Anyone working in customer service, sales, retail, or hospitality – especially those dealing with diverse customers or high-pressure situations.

Perfect for teams that want to improve communication, reduce friction, and deliver a consistently positive customer experience.

For workplaces and teams – a course that works

All four courses are available as flexible, on-demand online training with video lessons, practical exercises, and downloadable tools.

You can also book customised in-person workshops tailored to your team’s needs for deeper impact and alignment.

Includes: 4 online courses · Interactive tasks · 4 workbooks · Certificate of completion
Access: 4 weeks

What participants say

“I now feel more in control when responding to customer complaints.”

“The email tips were immediately useful! I’ve already seen a difference.”

“I understand cultural differences better, which shows in my service.”

“This gave me a whole new perspective on customer experience – practical, inspiring, and immediately useful.”

Stay ahead – book your training today

Get four customer service courses in one practical package – ideal for busy professionals and teams who want to strengthen communication, reduce stress, and deliver great service every time.

gerumbetur@gerumbetur.is