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Cultural Awareness in Action
Product information
Short description
Practical online course to improve cross-cultural communication, avoid misunderstandings, and deliver great service in multicultural settings. Includes expert videos and the guidebook Do’s & Don’ts When Welcoming Foreign Guests.
Description
Cultural Awareness – Communication and Competence in a Multicultural World
Improve cross-cultural communication and deliver inclusive service with this practical online course. Boost your cultural awareness and intercultural competence to avoid misunderstandings and build stronger connections in multicultural environments.
About the Course
Communicate clearly and build trust in diverse teams and customer interactions.
This practical training helps you understand cultural differences, reduce misunderstandings, and promote respectful, inclusive communication at work – whether in customer service, team collaboration, or everyday workplace situations.
You’ll learn how to work professionally with people from different backgrounds, even when expectations and communication styles vary.
Key Benefits
✔ Understand how culture influences communication in everyday interactions
✔ Learn to distinguish between cultural norms and personal behaviour and avoid jumping to conclusions.
✔ Get practical tools and examples for responding to common misunderstandings or cultural tensions.
✔Build confidence, professionalism, and stronger relationships across cultures,
Who is the course for?
This course is designed for anyone working with people from different backgrounds – in frontline service, teams, or cross-cultural settings at work.
It is especially valuable for staff and teams in:
– tourism, hospitality, healthcare, education, retail, and customer service
– multicultural workplaces or where communication styles may differ
You don’t need prior knowledge of cultural theory – this course gives you the tools to work professionally, stay curious, and show respect.
Course Overview
This self-paced online course on cultural competence includes: video lessons, expert interviews, practical assignments and quizzes. You’ll also receive the e-booklet Cultural Awareness in Action - A Practical Guide and a Cultural Awareness Self Assessment.
The course is available online for 3 weeks. Flexible, accessible, and designed for real-world impact.
What Participants Say
“This course opened my eyes! I didn’t realise how often we misjudge others without cultural awareness.”
“I’ve learned to read body language better – it’s helped me connect with international guests.”
“Very practical and engaging – I feel more confident with tourists and diverse customers.”
“A must-have course for any multicultural team – both eye-opening and respectful.
For Workplaces and Teams
Start with this online course and follow up with an in-person workshop tailored to your specific workplace needs.
This blended learning format builds shared standards, a better communication culture, and lasting confidence.
The course materials and an in-person workshop are available in Icelandic and English.
Stay Ahead - Enrol Now
Miscommunication can cost more than time—it can damage trust. Equip your team with cultural intelligence and inclusive communication tools.
Funding Options
Our cultural awareness courses are eligible for Icelandic education fund grants. Most companies can receive up to 90% reimbursement. We’re happy to assist with the application process. → More info at attin.is
Funding Options – Get Up to 90% Reimbursed for Customer Service Training
Our cultural awareness courses are eligible for workplace education grants in Iceland.
Most companies can receive up to 90% of the training cost covered, regardless of the employee’s credit balance. We assist with funding applications ➡ More information at attin.is
