Training in Hospitality - Case Studies and Exercises

Training in Hospitality – Case Studies and Exercises

By Sigrún Jóhannesdóttir & Margrét Reynisdóttir

Available in English, Polish & Icelandic 🇬🇧 🇵🇱 🇮🇸

Want to improve your hospitality training with real-world relevance and interactive learning?

Training in Hospitality is a practical workbook filled with case studies and step-by-step exercises designed to build communication, critical thinking, and service excellence in diverse hospitality settings.
It is the only hospitality training book of its kind available in three languages – tailored for real training needs across frontlines and management.

Why This Book is a Must-Have

✔ Learn from true hospitality scenarios – cases based on real guest interactions
✔ Boost team engagement through hands-on and reflective exercises
✔ Apply in diverse settings: hotels, restaurants, car rentals & more
✔ Designed for group training, self-study, and structured courses
✔ Based on proven learning strategies and service standards
✔ Available in English, Polish & Icelandic – multilingual training made simple

What You’ll Gain From This Book

– Case-based learning to boost retention and real-life problem-solving
– Practical exercises to improve communication and guest service
– Tools to manage difficult guests and resolve service challenges
– Structured guidance for trainers and facilitators
– A flexible framework for internal training days, onboarding, or professional development

Who Is This Book For?

This book is ideal for:

✔ Hospitality trainers and educators
✔ Hotel and restaurant managers
✔ Frontline staff and customer service teams
✔ HR departments and training coordinators
✔ Anyone looking to raise service standards and create memorable guest experiences

For Workplaces and Teams – A Resource That Works

This book is the perfect companion for developing key hospitality skills, whether you're onboarding new staff, running training sessions, or strengthening your service culture.
It provides a shared language for teams and empowers employees to grow together.
No other book combines realistic cases and hands-on learning in this way – now available in your language of choice.

Take It Further – Book + Training

Want to bring this material into your workplace?

We offer both customised in-person training based on this book – led by co-author Margrét Reynisdóttir, who has decades of experience in hospitality education and training.

✔ Tailored to your company’s needs – maximise your results
✔ Real scenarios, real solutions – aligned with service goals
✔ Available in Icelandic, English & Polish
✔ Each participant receives a copy of the book
✔ Perfect for multicultural teams and cross-border organisations

📩 Contact us: gerumbetur@gerumbetur.is
🌐 www.gerumbetur.is